Supply Chain & Logistics
Last-mile delivery route optimisation
Optimise delivery routes in real time considering traffic, delivery windows, vehicle capacity, and driver constraints. Reduce cost per delivery and improve on-time performance.
10–20%
reduction in last-mile delivery costs
Opportunity assessment
Moderate impact. Meaningful cost or revenue improvement, likely noticeable at function level but modest relative to total business scale.
Moderate effort. Requires configuration, prompt engineering, and testing. A capable team can get there but expect several months.
Moderate data needs. Works with data most businesses hold, but will likely need consolidation, cleaning, or reformatting before use.
Moderate risk. Some customer or external exposure. Errors create rework or reputational impact but are recoverable.
High people impact. Daily workflows change materially for a number of people. Training, communication, and active change management needed.
Tooling required
Things to consider
Route optimisation tools are mature and well-proven. The challenge is usually integration with your order management, warehouse, and driver communication systems rather than the optimisation itself.
Real-time re-optimisation (adjusting routes mid-day for cancellations, additions, or traffic) requires driver-facing technology and process change. Static morning route planning is easier to implement.
If you use third-party delivery, you may not control routing. The opportunity is in selecting which 3PL handles which deliveries based on their performance data by area.
Experiment starter: Compare your current routes against the output of a route optimisation tool for one week of deliveries. Measure total distance, estimated fuel cost, and time per route. If the optimised routes show 10%+ improvement, pilot live routing for one delivery area.
Go deeper in the playbook
Section — Opportunity Identification, including the AI Opportunity Assessment ScorecardSection — Change Management, Scaling, and AdoptionThis opportunity scores low on change complexity — the change management section covers how to land it with the team.More in Supply Chain & Logistics
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