Finance & Reporting
Collections prioritisation and chasing
Predict which overdue accounts are likely to pay without intervention and which need action, and draft the appropriate chase communication for each, tailored to the account relationship.
10–20%
reduction in debtor days
Opportunity assessment
Moderate impact. Meaningful cost or revenue improvement, likely noticeable at function level but modest relative to total business scale.
Relatively straightforward. Off-the-shelf tools handle the core task. Implementation is well-understood with good examples to follow.
Moderate data needs. Works with data most businesses hold, but will likely need consolidation, cleaning, or reformatting before use.
Moderate risk. Some customer or external exposure. Errors create rework or reputational impact but are recoverable.
Light people impact. A new tool slots into an existing workflow. Minimal training needed. Most people will adapt quickly.
Tooling required
Things to consider
Most collections teams work the largest balances first. Working the balances least likely to self-cure recovers more cash for the same effort, which is a genuinely different queue.
Tone matters commercially. An aggressive chase to a strategic account can cost more in the relationship than the invoice is worth, so segment the messaging by account importance.
A large proportion of late payment is caused by a disputed or incorrect invoice rather than unwillingness to pay. Route the disputes to resolution rather than chasing them repeatedly.
Experiment starter: Score the current ledger and split the team's effort between the model's priority list and the existing largest-balance approach for two months. Compare cash collected per collector hour.
Go deeper in the playbook
Section — Opportunity Identification, including the AI Opportunity Assessment ScorecardSection — RAG and Knowledge Systems: Unlocking Proprietary DataThis is an decision support opportunity — see the relevant playbook section for how to approach it.More in Finance & Reporting
Period-end commentary drafting
Convert financial data into narrative commentary for management accounts. Finance team reviews and adjusts. Eliminates the blank-page problem at month end.
Invoice exception identification
Flag invoices with missing PO references, duplicate submissions, price variances, or unusual payment terms before they reach approval.
Contract data extraction
Extract key commercial terms from supplier and customer contracts — payment terms, renewal dates, liability caps, exclusivity clauses — into structured records.
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