Operations & Compliance
Process mining for operational bottlenecks
Reconstruct how processes actually run from system event logs, compare against the documented process, and quantify where time, cost, and rework are being lost.
15–30%
reduction in process cycle time
Opportunity assessment
Moderate impact. Meaningful cost or revenue improvement, likely noticeable at function level but modest relative to total business scale.
Moderate effort. Requires configuration, prompt engineering, and testing. A capable team can get there but expect several months.
Demanding data requirements. Relies on clean, integrated data across multiple systems. Significant data preparation work typically needed.
Low risk. Limited external exposure. A human reviews output before it reaches anyone outside the team.
Moderate people impact. Part of someone's working day changes. Requires training and some adjustment time, but roles remain broadly the same.
Tooling required
Things to consider
The gap between the documented process and the real one is almost always larger than management expects, and process mining shows it with evidence rather than opinion.
Event log quality is the gating factor. You need timestamps, case identifiers, and activity labels that are consistent across systems, and getting that is most of the project.
Rework loops are usually where the money is, not the headline cycle time. Look for the cases that go backwards through the process.
Experiment starter: Mine one end-to-end process with good log data — order to cash, or procure to pay. Quantify the cost of the top three deviations from the documented path and take those to the process owner.
Go deeper in the playbook
Section — Opportunity Identification, including the AI Opportunity Assessment ScorecardSection — RAG and Knowledge Systems: Unlocking Proprietary DataThis is an decision support opportunity — see the relevant playbook section for how to approach it.More in Operations & Compliance
Meeting note summarisation and action extraction
Convert meeting transcripts or recordings into structured summaries with decisions, actions, and owners. Available within minutes of the meeting ending.
Health and safety document review
Review risk assessments, method statements, and safety policies against regulatory requirements and company standards. Flags gaps for human review.
Audit preparation and evidence synthesis
Collate and summarise evidence packs for internal and external audits. Identifies gaps against audit criteria before the auditors arrive.
AI Transformation Playbook
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